Privacy Policy
At cleanlux, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanlux.company and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Introduction to Our Privacy Commitment
cleanlux ("we," "us," or "our") operates the website cleanlux.company. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
We understand the importance of your personal information and are committed to maintaining the trust and confidence of our visitors and customers. Our privacy practices are designed to provide a high level of protection for your data, ensuring transparency and control over your personal information.
Information We Collect and Its Purpose
Personal Identification Information
When you engage with our services, such as requesting a quote or contacting us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Any other information you voluntarily provide in forms or communications.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as:
- Your computer's Internet Protocol address (e.g., IP address)
- Browser type and version
- The pages of our Service that you visit
- The time and date of your visit
- The time spent on those pages
- Unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more details, please refer to our Cookie Policy.
How We Use Your Information - Maximizing Service Value
cleanlux uses the collected data for various purposes, all aimed at enhancing your experience and delivering exceptional cleaning services:
- To Provide and Maintain Our Service: Ensuring our cleaning services are delivered efficiently and effectively, tailored to your specific requests.
- To Notify You About Changes to Our Service: Keeping you informed about updates, new services, or changes to our policies that may affect you.
- To Allow You to Participate in Interactive Features: Enabling features like online booking, quote requests, and customer feedback mechanisms.
- To Provide Customer Support: Addressing your inquiries, resolving issues, and providing assistance related to our services.
- To Provide Analysis or Valuable Information: Using data to understand trends, improve our website functionality, and optimize our service offerings.
- To Monitor the Usage of the Service: Tracking website performance and user engagement to identify areas for improvement and ensure a smooth user experience.
- To Detect, Prevent and Address Technical Issues: Proactively identifying and resolving any technical problems to maintain the integrity and availability of our website.
- To Deliver Targeted Marketing Communications: Sending you relevant offers, promotions, and information about our services that we believe will be of interest to you, based on your preferences and interactions with us. You always have the option to opt-out of these communications.
Our Commitment to Data Security
The security of your data is paramount to cleanlux. We implement a variety of robust security measures designed to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard practices and technologies to ensure your information remains confidential and secure.
Our security practices include:
- Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS protocols, ensuring secure communication.
- Access Controls: Access to your personal data is restricted to authorized cleanlux personnel who require the information to perform their job functions.
- Regular Security Audits: We regularly review our security measures and update them to address new threats and vulnerabilities.
- Data Minimization: We only collect the data that is necessary for the purposes outlined in this policy, reducing the risk of data exposure.
- Employee Training: Our staff are regularly trained on data protection best practices and the importance of maintaining client confidentiality.
While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your personal information online.
Your Data Protection Rights - Empowering Your Control
Depending on your location and applicable data protection laws (such as GDPR), you have certain rights regarding your Personal Data. cleanlux is committed to facilitating the exercise of these rights:
- The Right to Access: You have the right to request copies of your Personal Data that we hold.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your Personal Data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
This Privacy Policy was last updated on 2023-10-27.